Walking into leadership with genuine confidence is often the first mountain we need to climb. In order to obtain genuine confidence, humility is required. Taking a bold journey of self awareness moves us from a place of self judgement to self value, allowing us to show up confidently and ready to serve. Are you ready to take the journey?

“UH! I can’t believe they did that again!” Hearing comments or seeing nonverbal reactions of judgement on your teams? We can still see eye rolls on video!! Moving your team from JUDGEMENT to VALUE may be in order.

COVID gave many of us the opportunity to slow down and engage in more relaxing activities. Getting lost in a jigsaw puzzle allowed me to connect problem solving with leadership and led to some revealing lessons.

Across the service industry, front line employees are facing new demands in communication expectations. State guidelines are asking businesses to enforce mask wearing and social distancing. Procedures are being continually revised to meet safety protocols. Effective leaders recognize these changes are putting new expectations on their teams and as with all expectations, a proactive approach in managing them will mitigate conflicts and foster a positive culture in these uncertain times.